A fantastic opportunity has arisen at The July London Victoria! We’re on the lookout for a Guest Service Pro to join our vibrant aparthotel family.

This stunning, sustainable city oasis features 114 beautifully designed studios and two spacious residential apartments. But it’s more than just a place to stay, it's a place to live, meet and connect. Our in-house restaurant, bar, and deli will serve not only hotel guests but also our neighbours, keeping the atmosphere lively from early mornings to late evenings.

We’re proud to be recognised as one of the UK’s Best Workplaces 2026 by Great Place To Work, something that reflects the people, energy and culture we build together every day.

The Job

As a Receptionist, you'll be the friendly face of The July London Victoria, creating memorable first impressions and making every guest feel at home from the moment they arrive until it's time to say goodbye.

No two days are the same. You'll welcome guests, handle check-ins and check-outs, answer questions, resolve requests and ensure every stay runs smoothly.

You'll work closely with the wider team to deliver exceptional service and create the warm, community-focused atmosphere that makes The July feel different from a traditional hotel.

You'll thrive in this role if you:

• Have a warm, positive personality and a naturally welcoming approach.

• Enjoy meeting people from all over the world and making them feel at home.

• Are an excellent communicator with strong spoken and written English.

• Stay calm under pressure and can confidently solve problems.

• Are organised, proactive and happy to take ownership.

• Have a flexible approach and enjoy working as part of a team.

• Can juggle different tasks while maintaining a high level of service.

• Experience with Mews is a plus!

Above all, we're looking for someone with the right attitude. If you're passionate about people, love working in a fast-paced environment and enjoy going the extra mile to make someone's day, we'd love to meet you.

What’s in it for you?

• In addition to a competitive salary, you are entitled to Tronc (Service Charge).

• 30 days holiday including bank holidays.

• Me-Time/Community Day: Enjoy a dedicated day for self-care and another day of community engagement.

• Medical Cash Plan Scheme to support your everyday healthcare needs.

• Free access to our hotel gym and sauna.

• Pension scheme from day one.

• Group Life Insurance.

• Personal Growth: In our company we want to invest in your personal and professional growth by personalized training opportunities, to unleash your professional potential.

• Perkbox: Benefits platform where you are able to browse hundreds of different free perks, discounts and vouchers and much more.

• Recommend a Friend Scheme: Receive £500 for every successful hire you refer.

• Hotel & restaurant perks: Enjoy daily closing drinks, exclusive employee rates for stays at hotels and a Friends & Family Rate, so you can share the joy with your loved ones. Besides our own locations we also offer the "Hotel Employee Rate", where you can explore the world with discount rates for other hotels.

• Team drinks, events & outings to (never) forget!

The July is where great stories begin, so come and tell us your story!